This online store belongs to El Refugio, CIF: 21.507.278-R.
All purchases made on said website (www.deporteselrefugio.com) will be subject to the general conditions of purchase set out in this document.
All the prices shown in our articles are with VAT. Included (21%).
Purchases from the Canary Islands, Ceuta and Melilla will be issued an invoice without the Value Added Tax and the recipient must bear the costs of customs clearance and import taxes upon receipt of the merchandise. In no case can we determine the amount of these taxes.
The Value Added Tax (21%) will be applied to the entire European Union. All companies belonging to European Union countries except Spain will be exempt from paying this tax.
The exposed prices may be reviewed and modified if the conditions require it at any time.
Conditions and shipping
The shipment will be made on the same day the order is placed, of all orders placed before 1:00 p.m. (Spanish time) as long as they are in stock, except when they are made on Saturdays, Sundays, holidays or holidays. local or national and also when the store is on vacation, in which case the order will be processed the first business day after the day of completion.
We reserve the right to vary the delivery system, as well as the transport company regardless of what is stated on these pages and provided that it does not cause any prejudice to the customer.
In payments made by bank transfer, it will be taken into account that the material will not be sent until it has been confirmed by our bank (see payment methods).
Shipments to Peninsula
Delivery in 24/48 hours in the case of shipments to provincial capitals in the Peninsula and from 72 hours in the case of shipments to the Balearic Islands.
Shipping will be free for orders over 70 Euros (VAT included). As long as they do not exceed 20 kilos in weight. For lower orders, 10 Euros (VAT included) are charged for shipping costs. In case of return of the product by the customer, the shipping costs will not be refunded.
For Crash-Pads or very large volumes, consult shipping costs.
Shipments to the Balearic Islands
Delivery from 72 hours
Shipping will be free on orders over 200 Euros (VAT included). As long as they do not exceed 10 Kilos in weight.
For lower orders, 12.00 Euros (VAT included) is charged for shipping costs. In case of return of the product by the customer, the shipping costs will not be refunded.
For Crash-Pads or very large volumes, consult shipping costs.
Shipments to the Canary Islands, Ceuta and Melilla
NOW FOR REASONS OUTSIDE THE COMPANY WE WILL NOT BE ABLE TO SERVE THESE REGIONS.
Approximate delivery to the Canary Islands is about 10 working days.
In Ceuta and Melilla it is 7 to 10 working days.
Shipping will be free on orders over 300 Euros, as long as they do not exceed 10 kilos in weight. For lower orders, shipping costs will be charged based on the weight of the shipment For Crash-Pads or very large volumes, consult shipping costs. Sales to the Canary Islands, Ceuta and Melilla will not be charged VAT (21%). The recipient must bear the costs of customs clearance and import taxes upon receipt of the merchandise. In no case can we determine the amount of these taxes.
Shipments to Portugal (except Madeira and Azores)
Approximate delivery 3 to 5 working days.
Shipping will be free on orders over 200 Euros (VAT not included).
As long as they do not exceed 10 kilos in weight. For lower orders, shipping costs will be charged based on the weight of the shipment. For Crash-Pads or very large volumes, consult shipping costs. Sales in Portugal will be subject to VAT (21%). Except for companies. Madeira and Azores do not have the same rates and conditions as the rest of Portugal. Shipping costs will be calculated based on the weight of the item and the volume. The delivery will be approximately 10 working days.
Shipments to European Union Countries
Consult conditions and shipping costs.
Payment SystemsCash on delivery Important.
Not in service at this time.
Form of payment valid for orders over 60 Euros and not exceeding 250 Euros VAT not included and shipments only to the Peninsula (Spain).
Payment will be made in cash at the time of delivery of the order through the transport company that makes the delivery.
This payment system increases a cost charged by the transport company, with a minimum of 3.5 Euros.Wire transfer When selecting this form of payment, the client will receive an e-mail in the mail that he has indicated, where he will be indicated the account number where he has to make the deposit. It is important that when the transfer is made, you indicate the order number, as well as your name and surname, make the transfer within 3 working days after the order confirmation date to validate your order. It is necessary to send an e-mail with the justification of the bank transfer.
Note that this payment system carries possible commissions or bank charges that are borne by the customer.
Visa, MasterCard or Maestro credit card
All credit card transactions are carried out on a secure server, EL REFUGIO in no case stores credit card data, only the data necessary to carry out shipments. Use of fraudulent cards: EL REFUGIO is not responsible for the use of fraudulent credit or debit cards, once the transaction has been authorized by the issuing bank. No bonus will be made for fraudulent purchase except for the replacement of the item when we consider it appropriate. Any use of the products purchased in the EL REFUGIO online store will be the sole responsibility of the user, being solely responsible for misuse. EL REFUGIO will not accept any responsibility for the misuse of the network, or problems with third parties outside of EL REFUGIO. The material or materials will not be sent until they are fully paid for. In no case the payments owed to EL REFUGIO may be suspended or be subject to any reduction or compensation without prior written agreement of the latter.
No service at those times.
El Refugio Clients benefit from the guarantee given by the different manufacturers of each of the items. Defects or damage due to improper use or handling of the material or wear caused by normal use of the same, are not included in this warranty. (Eg. Logical wear, neglect, improper washing, accident, and alteration or modification of the product.) Losses in the functionality of the articles, due to their design limitations, are also excluded from the coverage of this guarantee. We recommend that before making any purchase you should be informed of the level of quality and characteristics of the items you are going to buy, since it is possible that the level of performance of some items decreases with use. Obviously, this loss of functionality is not covered by the warranty. If you need more information, contact us. If the client wants to send us a product to manage his guarantee, the first thing he has to do is contact us, no merchandise will be accepted without consulting us first. Do not hesitate to contact us with any questions you may have.
Returns and exchanges
If for any reason the customer is not satisfied with his order, he has a period of 14 calendar days, counting from the date of delivery of the order, to return it. (Art. 44 of Law 7/1996, of January 15, on Retail Trade Regulation modified by Law 47/2002, of December 19). The product must be in perfect condition in its original packaging, with all its labels, manuals, instructions, guarantees. Material that has any indication of having been used will not be accepted. The return of DVD or Video will not be accepted, if they lack the original seal. A photocopy of the purchase invoice will have to be sent. Shipping costs are paid by the customer. Returns will not be accepted with postage at our expense. It is very important that the products that the customer is going to return or exchange are perfectly packaged, in case the products are damaged due to improper packaging, we will not accept the return. Returns can be sent to us by the customer by the means that he deems most convenient. We also facilitate the management of the return by making the RETURN product available to the customer. It is a product collection service by our carrier at a cost of 12 euros. It is a service that can be purchased on our website by putting RETURN. Once we receive the merchandise and verified that all the above conditions are met, the return of the product will be accepted and the amount will be reimbursed according to the payment method made, in no case will the product shipping costs be returned: If the payment was made on delivery or by transfer, the amount will be credited to the account number you provide us. If the payment was made by credit card, the amount will be paid to the same credit card. It is important to know that in debit or credit card refunds, it can take up to 25 days for the refund to be reflected on the card, it may be reflected in the online summary of your credit card a few business days later. If you want to make a change, contact us, shipments will not be accepted at our expense without informing us beforehand.
Limitation of liability
Climbing,mountaineering and other activities that take place in the mountains and / or vertical work are inherently dangerous and can cause serious injuries. It is the client's responsibility to be technically trained to use the materials that El Refugio distributes.Personal data protection In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, the refuge informs its clients that all the personal data they provide will be included in an automated file of personal data, created and maintained under the responsibility of El Refugio. The purpose of this file is to facilitate the processing of orders and to send commercial offers in the future on products and services that may be of interest to our customers. El Refugio customers may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it by email to firstname.lastname@example.org or in writing to El Refugio C / Juan de Herrera, 35 under 03004 Alicante SpainLegislation and jurisdiction These general conditions will be interpreted in accordance with the legislation in force in Spain on the matter, which will be applied subsidiarily in everything that has been provided in them. (Basically Law 34/2002 of July 11 on information services and electronic commerce).